Shipping Policy


Frey Bikes:

Free Shipping to your door in following countries: United States, Austria, Belgium, Bulgaria, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Hrvatska, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia

– Free Shipping to port (you will need to pick up by your own) in following countries: Australia, New Zealand

– If your country or region is not in the list above or have other questions on cost, please contact us before placing your order via messenger or email: We will confirm the shipping cost for your order.

Frey Parts:

– The cost will be added up automatically when you place the order.


The shipping process of USA/Europe.

1. Order Received – We will inform your orders to warehouses immediately

2.Warehouse – received message and arrange the delivery right away

3. UPS/Fedex – delivery of UPS or FEDEX needs 5 – 7 days.

-The whole process is about 5-7 working days.

-(Except for some bike models in Europe)
– USA warehouse delivers to the mainland of the United States. If you have questions, ask customer service for specifics.

electric mountain bike

Note: If there is stock available in the U.S. warehouse, the logistics will take 5-7 days. If there is no stock available in the U.S. warehouse, the logistics will take approximately 45-60 days.

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